Refund policy

RETURN AND REFUND POLICY

This Return & Refund Policy applies to purchases made through The Jen Collection Boutique. Jewelry purchases are subject to separate return policies and terms.

We accept returns of eligible items within 14 days of delivery.

Returned merchandise must be unworn, unused, and in its original condition with all original tags attached. A valid order number or other proof of purchase is required.

Starting a Return

To begin a return, sign in to your customer account, select the order containing the item you'd like to return, and submit a return request.

All returns must be authorized by The Jen Collection before being sent back. Please do not ship merchandise to us until your return request has been accepted, as unauthorized returns cannot be processed.

Once your return request is accepted, we'll provide return instructions and a return shipping label. Customers are responsible for the cost of return shipping, which will be deducted from the refund amount. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at support@thejencollection.com so we can make it right.

When a return is required due to a damaged, defective, or incorrect item, The Jen Collection will cover the return shipping cost.

Final Sale

Merchandise purchased on sale is final sale and is not eligible for return or exchange. Gift cards are also final sale.

A promotional discount applied to an otherwise full-price item does not make that item final sale.

Exchanges

We do not process direct exchanges for online purchases. If you'd like a different size, color, or item, you may return an eligible item in accordance with this policy and place a new order for your preferred item.

Refunds

Once your return is received, we'll inspect the merchandise to confirm that it meets our return requirements. Eligible returns will be refunded to the original payment method, less the cost of return shipping when applicable.

Please allow up to 10 business days after your refund has been processed for it to appear on your account. Processing times vary by bank or credit card company.

Questions about a return? Contact us at support@thejencollection.com