Shipping policy

This Shipping Policy applies to purchases made through The Jen Collection Boutique. Jewelry purchases are subject to separate shipping policies and terms.

Order Processing

Orders are typically processed and shipped within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high order volume or other circumstances that may cause a significant delay, we'll contact you using the information provided with your order.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order and selected delivery method. Available shipping options and estimated delivery times will be displayed at checkout before you complete your purchase.

Please note that delivery estimates begin once your order has been shipped and are provided by the carrier. Carrier delays that occur after a package has been accepted for shipment are outside of The Jen Collection's control.

Shipping Area

We currently ship within the United States only.

Tracking

Once your order ships, you'll receive a shipping confirmation with tracking information at the email address provided with your order. Please allow time for the carrier to update tracking information after your shipment has been accepted.

Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error after your order has been submitted, contact us as soon as possible at support@thejencollection.com. While we'll do our best to help before an order ships, we cannot guarantee that an address can be changed once an order has been processed.

Lost, Delayed, or Damaged Packages

If your package arrives damaged or there is an issue with your shipment, please contact us at support@thejencollection.com so we can help determine the appropriate next steps.